Terms & Conditions

The use of this site is governed by the terms and conditions set forth below.

Please read all of these terms and conditions carefully as the use of this site and ordering of products through this site indicate your acceptance of all of these terms.

If you do not agree with these terms please discontinue your use of our site.

Mobileshop.ae reserves the right to modify, alter, or update all or any part of these site terms at any time. Please review these terms prior to each use of this site to verify that conditions and terms have not changed since your last visit to our site.

Collection and use of personal information
Mobileshop.ae offers you products and services in a secure manner. In order to provide you with the full benefits of our site, we require certain personal information. When you buy a product, you are asked to provide us with contact information that may include: name, email, address, and telephone number.

Mobileshop.ae is the sole owner of the information collected on this site. We do not sell your personal information to anyone, at any time, for any purpose. We will not sell, share, or rent this information in ways different from what is disclosed in this statement.

In order to fulfill your order, we may give necessary information  to a third party to fulfill the order, so they may use it for activation or fulfillment purposes.

Your contact and shipping information is given only to the manufacturer making the product you purchased, and the delivery service.


Mobileshop.ae uses your information to follow-up on your order and to send you updated information on our company, new products, services, and promotions. Your service provider and manufacturer may also send you similar information. You may opt-out of receiving such information from Mobileshop.ae by contacting our customer service department via e-mail info@mobileshop.ae.

If you elect to enter any contests or other promotions related to Mobileshop.ae please note that, by entering, you are giving your permission to use your personal information for promotional purposes.


Information Tracking
We track use on our site by logging Internet protocol (IP) addresses and browser types, but we do not link IP addresses to personally identifiable information. We also use these IP addresses for administration of the site.


You can browse our site without entering any personal information and, therefore, remain anonymous during your visit to Mobileshop.ae.

Cookies
While many sections of this site may be browsed through without any personal information, access to some products and services requires registration in order to complete any transaction you want to make. We use "cookies" to let us know that you are a returning customer or that you found us through a particular site or advertisement.

Using cookies, we can provide customized content that will be interesting and useful, as well as make navigation of our site easier for the user. Our site also uses cookies to keep track of items located in your shopping cart. If you are uncomfortable with cookie technology you may change the preferences on your browser accordingly.


Accuracy and Typographical Errors
Mobileshop.ae aspires to publish accurate selling prices for the products we offer. However, on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to a.) typographical error, b.) error in pricing, or c.) product information received from our suppliers, Mobileshop.ae shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mobileshop.ae reserves the right at any time after receipt of your order to accept or decline your order, without prior notice to you, or to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud check. We may require additional verifications or information before accepting any order.


Returns

Mobileshop.ae accepts returns within the first five (5) days provided that the original packaging is still intact and the seal has not been tampered with. The management shall only accept returned items if the management is notified within the prescribed 5-day time frame. 

Depending on the device, a restocking fee of 10-20% shall be charged to the customer to cover for courier and procurement costs. For international returns, all international courier fees and restocking fees will be deducted from PayTabs refund.


PIGGY BANK SALE

* By placing an order the customer hereby agrees to the following;

  • Mobileshop.ae will make sure to deliver the product after 20 days as advertised. However due to the circumstances beyond Mobileshop.ae's control like logistics and procurement issues from the Seller's side, product's failure to pass internal Quality Control standards in which case product has to be replaced by the Seller, or any force majeure condition, some delays in delivery may occur.

  • Mobileshop.ae may offer a variation of the same product, i.e. same handset model in a different color.

  • In case the ordered product is not available on the shipment due date, Mobileshop.ae reserves the right to offer a similar product within the same price range but not less than the amount actually paid by the customer. Otherwise, Mobileshop.ae will refund the full amount.

  • Should the customer decide to cancel the order before the due date of his order, Mobileshop.ae can only refund the payment after the due date.

  • Refunds are processed through the online payment channel Paytabs and as per Paytabs policy, the refund will reflect in the customer's account within 3-5 business days.



ADD ONS

12-MONTH EXTENDED WARRANTY

Additional 12-month warranty is added on top of the seller's default warranty indicated in the product page.

YOUR NEXT UPGRADE ON US

Free next generation upgrade for only 25% of current purchase. Minimum holding period of 6 months for the old phone before the upgrade can be claimed.

ACCIDENT INSURANCE

Accidental damage protection and warranty at 10% of device's price. One free screen and body repair during a 12 month period. Does not include water damage coverage.

30 AED BEAUTYSHOP COUPON

3 AED add on for a 30 AED electronic coupon that can be used on any Beautyshop.ae purchase.

50 AED BEAUTYSHOP COUPON

4 AED add on for a 30 AED electronic coupon that can be used on any Beautyshop.ae purchase.

PIGGY BANK SALE

Purchase a device today at special rates through PayTabs, with delivery after 20 days.

100% BUYBACK GUARANTEE

Device retains its entire value for guaranteed 100% buyback after 24 months.

PROFESSIONAL DATA TRANSFER

Professional data transfer from old device to new device.

SUPER BUNDLE

Customer is entitled to a bundle containing one of each accessory: screen guard, selfie stick, back cover, and bluetooth speaker. With free same-day delivery.

TITANIUM PROTECT

Premium Ghost Armor © Protective cover (full body cover) and Accident Insurance covering one free screen or body repair in a 12-month period. Does not include water damage coverage.