FAQ

Are the phones unlocked?

Yes, all our phones are factory unlocked, and will work with any network in the world.

Do the phones you sell have international warranty?

International Warranty varies from country to country. If you need to claim warranty from abroad, you will have to ship the phone back to us, but bear in mind we will not cover the shipping expense. If you are in the UAE though, we will collect and deliver to you for FREE.

When do I receive my order?

Delivery depends on seller. Delivery time is indicated in the product page. If you need the item urgently, we can ship on the same day via ZZT! Super Fast Delivery, a premium express delivery service. In any case, after you place an order, you will be contacted by our logistics team to confirm stock availability, delivery time, and date.

A product on the shop shows In Stock. Is it really in stock?

Sellers update their stock list everyday in the morning, but it might happen that when you place an order, the item had already been sold to another customer. We will respect the order sequence every time, that's why we will contact you to confirm availability.

Do you charge for delivery?

Basic delivery is completely FREE within the UAE.

I want my item today! Is it possible?

Mobileshop.ae strives to deliver the items as quick as possible, however stock availability still depends on seller. If seller confirms that the item in stock, you can have your order delivered within 3 hours by ZZT! Super Fast Delivery.

Can I pickup the item at your location?

OF COURSE. We will be happy to receive you at our location, Office 129, Block A, Technohub, Dubai Silicon Oasis. However, pickup is only possible with scheduling, so please place an order online, and let us know if you want to pick up your order once you get our confirmation call.

I am outside the UAE. Can I still buy?

Customers in the GCC and EU can now place their orders online. If you are in a different country, please contact us on info@mobileshop.ae and we will discuss with you the available options for your country.